Returns & Exchanges

At Softies, we want you to be completely comfortable in your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn items. Simply ensure your items are in their original condition with tags attached to receive a full refund or a new size.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Print Your Label

Once your request is approved, download and print the pre-paid shipping label provided via email and securely pack your items.

3

Drop Off Package

Affix the label to your package and drop it off at any authorized shipping carrier location within 7 days of receiving your label.

4

Receive Your Refund

After our warehouse team inspects your returned items, your refund will be processed back to your original payment method within 5-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing